DAŽNIAUSIAI UŽDUODAMI KLAUSIMAI
PAYMENTS AND ORDERS
Which payment methods are available?
- Online banking;
- PayPal banking;
- Visa and Mastercard payment cards;
- By cash and card in the physical store at Vytenio St. 50A-201, Vilnius, Lithuania.
When will I receive my order?
The order is usually dispatched on the same or the next working day after it has been placed and paid for.
Shipping time:
1 – 3 days in Lithuania.
4 - 29 days in a foreign country. The duration depends on the shipping method chosen.
Where is my order right now?
Once your order has been packed and dispatched, you will receive an e-mail with a tracking number.
What should I do if I receive a defective product?
Complete CONTACT US form form by including a attaching a photo of the damaged item. You can report a defective item within 48 hours of receiving the parcel.
After receiving your inquiry, we will get back to you as soon as possible.
Do you have a manicurist discount?
Individual manicurist discounts do not apply.
Be the first to know about current and future discounts in the newsletter.
And also in our social networks .
How can I become a representative of your brand?
We are pleased that you want to become a partner of our brand. For more information and our conditions, click HERE.
Do you offer discounts for larger purchases?
Yes, we offer discounts for larger purchases. For more information and our conditions, click HERE.
Who sells your cosmetics abroad?
You can find a list of our distributors HERE.
ACCOUNT
How can I create my account?
You can create an account by clicking HERE.
I forgot my password, what should i do?
You can update your password by going to the “LOGIN” tab and clicking on the “FORGOT PASSWORD” button.
QUESTIONS ABOUT OUR PRODUCTS
Is it necessary to apply a Rubber clear base before polishing a camouflage base, gel, acrylic gel?
Yes, we recommend applying a thin layer of GUMMY (clear) rubber base and curing in a UV lamp for 90 s, or an LED lamp for 60 s.
After that, polish with the camouflage base, gel or acrylic gel.
What would you recommend for thin, brittle nails?
- Use fiber base. Instructions for its use can be found in the product description.
- Bottle gel. Instructions for use can be found in the product description.
Can I use your products with other companies' products?
We can only guarantee the quality of the products that we sell.
We recommend using products from the same manufacturer to avoid any incompatibility of materials.
How can I perform a gel tip correction?
There are several ways to supplement gel tips:
OPTION 1:
- Remove 90% of the old material while maintaining the nail length.
- Model gel or acrylic gel. If necessary, file the surface.
- File under the free edge.
- Polish the gel or top coat.
OPTION 2:
- Remove the tip (full length) and leave only a very thin layer of base on the nail plate (if it isn't detached).
- Re-do the extensions with gel tips.
More information on TIPS .
Where can I find the sterilisation envelope documents?
You can download the sterilisation envelope documents directly from our website HERE.
What is the difference between white and brown sterilisation envelopes?
WHITE sterilisation envelopes produce a lower smell of burning during the sterilisation.
Where are your drill bits manufactured?
Our products are manufactured in different countries.
What is the difference between a fiber base and a plain camouflage base? Which is better to choose?
The FIBER base contains fiber and vitamins.
The fiber strengthens and protects the material from damage and splits.
TThe consistencies of the two types of bases are the same: moderately fluid and easily self-smoothing.
It becomes moderately hard after polymerisation.
Is it necessary to remove the adhesive from the nail before applying the color?
It is not necessary. Some artists practise this to prevent the gel polish from running into the cuticles or pulling away from the sides of the nail. If you have these problems, you can try wiping off the adhesive layer before applying the colour.
Are gel polishes pigmented?
Yes, the polishes are pigmented and have an excellent application in 1 or 2 coats.
YFor the gel coat colours, click HERE.
When should I choose a gel and when should I choose an acrylic gel/polygel?
GEL is the strongest and toughest building material for manicures. It is suitable for strengthening natural nails, as well as for extensions or corrections. SELF-SMOOTHING GEL is the perfect material for working without filing.
ACRYL GEL/POLYGEL is a strong, but slightly softer material than gel. These products are suitable for strengthening natural nails, as well as for extensions or corrections. These products are also very convenient for extensions with TOP FORMS, because they are dense.
What's the best way to draw a french design? White gel polish or gel paint?
Gel polish is a more elastic material than gel paint.
GEL PAINTS are also ideal for nail extensions or gel-coated nails.
However, we recommend using GEL POLISH to avoid chipping the material.
Gel paints can be mixed with gel polish.
Is it necessary to use a special stamping polish for stamping?
For stamping, it is necessary to use a specially designed stamping gel or air-drying polish.
Which scissors do you recommend?
Scissors with extra sharp blades and thin tips. Sharpened by hand. The most versatile and best-selling type is THIS.
What's the difference between a Cleaner and a Dehydrator? What are they used for?
A dehydrator is also known as a degreaser. It removes the fatty layers from the nail plate and creates a better adhesion between the natural nail plate and the artificial material.
CLEANER is a remover of the adhesive layer (left behind by the gel polish).
SHIPPING
Do you ship to foreign countries?
Yes, we ship to many foreign countries.
How much does it cost to ship to a foreign country?
Prices vary depending on the country of your choice. You will see them when registering during the shopping stage.
I haven't received my order, can you help?
You should have received an e-mail with a tracking number when you placed your order.
If you haven't received your parcel for a long time, or if it has been lost during shipping, please contact us at info@roja.lt and we'll be happy to help.